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PRINCE2-Practitioner Exam Source
Introduction to PRINCE2-Practitioner Certified Exam
PRINCE2 Practitioner certification is suitable for anyone managing projects. This could be as part of a formal project management function or a role that involves project management as part of day-to-day work. The Practitioner certification aims to confirm that you have sufficient knowledge and understanding to apply and tailor the method in a range of different project environments and scenarios. Attaining your Practitioner qualification is only one part of becoming a successful and effective project manager. It is important to ensure that yous supplement this with real-life experience working on projects, in addition to investing in personal professional development and wider training.
As you know that certification plays a very significant role in terms of your development which could be monetary, professional, etc. It helps you to acquire a prestigious position in the companies, you must be knowing HR use to prefer to give a call to the candidates who are holding certification so the chances of that candidate selection use to be very high. Along with, if the candidates are certified, the employer has trust in employees about the delivery of the projects.
NEW QUESTION 117
The project is at the end of stage 4. The project manager has changed the benefits management approach. It now includes all the activities necessary to measure the increased revenue.
Who should approve this update?
- A. Project board
- B. Project assurance
- C. Corporate management
- D. Project manager
Answer: A
Explanation:
Explanation
NEW QUESTION 118
Which statement is an appropriate entry for the Lessons Log?
- A. This is the first time that the Ministry of Food Hygiene (MFH) has been involved in outsourcing.
- B. The feasibility study estimated that the outsourcing project would take two years to complete.
- C. Based on feedback from other government departments, the Ministry of Trade and Industry has provided
the names of two outsourcing companies that are unreliable and should not be included as potential service
providers. - D. Only the Information Technology Division and Facilities Division will be outsourced.
Answer: C
NEW QUESTION 119
Additional Information Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.This document defines the approach to be taken to achieve the required quality levels during the project.
2.The Project Board will have overall responsibility for the Quality Management Strategy.
3.Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4.The selected service provider will operate to industry standards for providing outsourced services.
5.MFH document standards will be used.
Records
6.A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Although it is not specified in the current corporate branding standards, the MFH corporate logo should be shown on the front page of the service level agreement.
- A. Obtain agreement from the Director of Facilities Division to amend this within the remaining +2 days tolerance.
- B. Raise an issue (request for change).
- C. Accept this error as a concession.
- D. Raise an issue (off-specification).
Answer: B
NEW QUESTION 120
While deciding on how the work of the project should be approached the following were considered.
Which statement is appropriate for inclusion in the project approach heading in the Project Brief?
- A. The detailed designs (future process, systems, operating and organization models) will be based on the existing high-level designs.
- B. New up-to-date software will be obtained to produce the graphical sections of the Project and Stage Plans.
- C. The Project Manager will involve the selected service provider in the creation of the Stage Plan for stage
4.
Answer: A
NEW QUESTION 121
HOTSPOT
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar.
It has yet be decided which of the photographers to use.
Using the additional Information provided for this question In the Scenario Booklet, answer the following question.
Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Hot Area:
Answer:
Explanation:
NEW QUESTION 122
HOTSPOT
Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs, better manage suppliers' performance and reduce the confusion caused by inadequate internal controls, outdated standards and outdated technology. External consultants were employed to conduct a feasibility study to identify options to address the problems, and the likely costs and benefits. The following options were considered:
● Do nothing.
● Re-engineer selected business functions.
● Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information Technology Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
● One service provider should be contracted to provide the services currently provided by the Information Technology Division and the Facilities Division.
● A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems and operating models, plus an outline Business Case for the required project. The external consultants also made the following recommendations for the management of the project:
● Use PRINCE2.
● Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating models) and the service level agreement between MFH and the future service provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run trial period.
Initial estimates indicated that the project would cost £2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the recommendations as a basis for the project. There is an expected saving of £20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage.
Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the business functions being outsourced will work with the external consultants who conducted the feasibility study to define the detailed designs.
Lines 1 to 6 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Hot Area:
Answer:
Explanation:
NEW QUESTION 123
The Work Package has been in progress for four weeks and has four weeks remaining. The Information Technology Team Manager is concerned that he has no idea what the service provider is doing about preparing to accept the transfer of Information Technology equipment and staff. He is uncertain about what should be happening.
Which 2 initial actions should the Team Manager take in response to this concern?
- A. Raise an issue to notify the Project Manager of this concern.
- B. Check the Communication Management Strategy to ascertain what records of communications with the service provider are required.
- C. Raise this concern in the next fortnightly Checkpoint Report.
- D. Notify the Project Manager by raising an Exception Report.
- E. Check the Information Technology Work Package for development interfaces to see whether the service provider Team Manager should have been liaising with the Information Technology team during development.
Answer: A,E
Explanation:
Explanation
NEW QUESTION 124
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Introduction section?
- A. Amend entry 1 to read 'This document contains the controls and reporting to be established for the project management team'.
- B. Amend entry 1 to read 'This document contains the means and frequency of communication between the project management team, the print company and other external parties.
- C. No change to entry 1 because this shows the purpose and content of this document.
Answer: C
NEW QUESTION 125
The project is part of a program to increase the number of ABC courses that respond to legislation. The program manager has instructed the project manager to deliver the 'e-learning course' incrementally. The project manager has asked the program manager how often the highlight reports are required, and what format the reports should be presented in.
Is this an appropriate approach to controlling progress, and why?
- A. Yes, because the project event-driven controls need to align to program controls.
- B. Yes, because the approach should support the delivery approach selected by the program.
- C. No, because the program team should review project progress using peer reviews.
- D. No, because the progress controls should be documented in the project initiation documentation.
Answer: D
Explanation:
Explanation/Reference:
Starting up and Initiating a Project
Testlet 1
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues. lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
NEW QUESTION 126
Which 2 alternative actions apply to the proposed supplier assurance for this project?
- A. Retain because he will be able to advise on many of the products that will enable outsourcing to happen,
such as the 10-year outsourcing service contract. - B. Retain because he is well-regarded within the Ministry because of the efficiencies, superb service and
savings he has achieved in the Facilities Division. - C. Retain because he has a professional facilities qualification and so is in a position to specify the needs of
his division. - D. Add 'Outcome Account Manager' because he will advise on potential changes and their impact on the
integrity of the project's products. - E. Remove because he is involved with the project and is therefore NOT independent.
Answer: A,D
NEW QUESTION 127
Which 2 statements apply to the Customer's quality expectations section?
- A. Delete entry 20 because this is an expected benefit and should be recorded in the Business Case.
- B. Delete entry 19 because this should appear in the Product Description for the calendar and not the Project Product Description.
- C. Delete entry 18 because standards should NOT be shown here.
- D. Delete entry 16 because this should be shown on the Product Description for the photos.
- E. Delete entry 17 because this is beyond the scope of this project.
Answer: A,E
NEW QUESTION 128
Project Scenario
Calendar Project (Note: The companies and people within the scenario are fictional.)
There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The prepared calendar pack will consist of:
- Design for each month - correctly showing at public holidays and new company logo - Selected photographs- 12 professionally-produced photographs, showing different
members of staff - Selected paper and selected envelope - for printing and mailing the calendar - Chosen label design - a competition to design a label will be held as part of this
project - List of customers - names and addresses of customers to whom the calendar will be sent.
The project is currently in initiation and will have two further stages:
Stage 2 will include tie activities to:
- Create the customer fast using information from the Accounts and Marketing
---- --
departments Confirm compliance with the Data Protection Legislation Create a design for each month - this will be done by the internal creative team Select and appoint a professional photographer Gather photograph design ideas from previous project and agree photographic session schedule Prepare a production cost forecast Select paper and envelope.
Stage 3 will include the activities to:
---
Produce and select tie professionally-taken photographs Hold the label design competition and choose the label design Assemble the prepared calendar pack.
A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue.
It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be (GBP)20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +(GBP)6,000 / -(GBP)6,000. A change budget of (GBP)500 has been allocated but there is no risk budget.
During stage 2, if the Project Manager decides to recommend that the Project Plan is revised to finish three weeks later, which statement is correct?
- A. The current project must close prematurely and be restarted with a new Project Plan, a new Business Case and new Risk Register.
- B. The Executive needs to seek formal approval from corporate management to implement this change.
- C. The revision of the Project Plan would have to wait until the end stage assessment of stage 2.
- D. The tolerances stated in the Project Plan CANNOT be changed.
Answer: B
Explanation:
Project Scenario
NEW QUESTION 129
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2.Work is to start at the beginning of week 2 (Stage 4).
3.The project will take two years to complete, at an estimated cost of (GBP)2.5m. Tolerances
4.None.
Constraints
5.MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6.Installation work must take place during MFH normal working hours.
7.+(GBP)10,000 / -(GBP)25,000.
Reporting arrangements
8.Highlight Report every Monday by 10.00 am.
9.The report must contain a summary of all products worked on during the previous week.
10.
Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion
Which 2 statements apply to either the Techniques, processes and procedures or Constraints sections?
- A. Delete entry 7 because this should be contained in the Quality skills required section of the Product Description.
- B. Delete entry 6 because this applies to Office Moves Limited and is therefore outside the Work Package.
- C. Move entry 5 to Techniques, processes and procedures because this is a technique which staff should be aware of.
- D. Delete entry 1 because this section should contain the techniques, processes and procedures required for specialist product development.
- E. Add 'There must be minimum disruption to current services' to Constraints.
Answer: A,B
NEW QUESTION 130
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar.
It has yet be decided which of the photographers to use.
Which 2 statements explain why the Marketing Director should be appointed as the Executive for this project?
- A. She has authority to commit the marketing budget, from which the project will be funded.
- B. She requires more experience working with the engineering industry.
- C. She is able to represent the business needs of MNO Manufacturing.
- D. She has been with the company for three years.
- E. She previously had a successful career in publicity.
Answer: A,C
NEW QUESTION 131
HOTSPOT
The project has a cost tolerance of +5% I 5%, of which stage 2 has a tolerance of +£45k 1-£45k.
Lines 1 to 6 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Hot Area:
Answer:
Explanation:
NEW QUESTION 132
Extract from the Project Product Description (with errors)
Which 2 statements apply to the Acceptance criteria section?
- A. Amend entry 21 to 'Appearance - 12 photos each showing different members of staff.
- B. Delete entry 24 because this is NOT a suitable acceptance criteria for this project.
- C. Move entry 23 to Derivation because the Data Protection Act already exists.
- D. Move entry 21 to Composition because the photos are part of the final product.
- E. Delete entry 22 because the development of the new company logo is not within the scope of the Calendar project.
Answer: A,E
NEW QUESTION 133
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Timing of communication activities section?
- A. Delete entry 10 because Highlight Reports are a Project Board control, the frequency of which should be recorded in the Project controls section of the Project Initiation Documentation.
- B. Delete entry 9 because activities for controlling the project should be planned as part of Project controls in the Project Initiation Documentation.
- C. No change to entry 9 because it describes the timing of performance reports.
Answer: C
NEW QUESTION 134
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective customers and
the benefits would last into a second year
A series of television and press advertisements was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected benefits heading?
- A. Increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months.
- B. The Marketing department want a very high quality, glossy product as they believe this will be more appealing to customers.
- C. The calendar will contain photos of both staff and company products.
- D. The Marketing department believes that the benefits of a good company image, as portrayed by a successful calendar, will last into a second year and bring the same increase in orders.
- E. It will be similar to calendars sent out in previous years
Answer: A,D
NEW QUESTION 135
While preparing the Quality Management Strategy, the Project Manager noticed that the corporate quality
management system does not specifically cover project management.
Which option provides an appropriate way for the Project Manager proceed?
- A. Proceed with the project without a Quality Management Strategy and adopt the selected service provider's
standards in stage 4. - B. Record the development of a corporate quality management system for project management as a
prerequisite of the Project Plan. - C. Seek relevant organizational standards, then facilitate a workshop to discuss the Quality Management
Strategy with Project Assurance.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 136
......
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