[Oct-2021] Free CIS-CSM Exam Dumps to Improve Exam Score
2021 Realistic CIS-CSM Dumps Exam Tips Test Pdf Exam Material
NEW QUESTION 32
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. The plugin 'com.snc.csm_time_recording' needs to be activated
- B. Nothing, it is a standard field
- C. The value property on the form must be set to true and the field added to the case form
- D. The value property on the form must be set to true
Answer: D
NEW QUESTION 33
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Manage requests on behalf of customer service agents
- B. Manage major incident communication on behalf of a customer service manager
- C. Manage cases on behalf of customer service agents
- D. Create cases on behalf of customers
- E. Create requests on behalf of customers
Answer: D,E
Explanation:
Explanation
NEW QUESTION 34
Predictive Intelligence improves Case management by:
- A. Predicting Case values without manual intervention
- B. Replacing legacy routing rules
- C. Predicting what values should have gone into empty fields in historical records
- D. Reducing the number of records needed to accurately predict a value
Answer: A
NEW QUESTION 35
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
- A. True
- B. False
Answer: A
NEW QUESTION 36
Major Issue Management uses which one of the following capabilities?
- A. Targeted Communications
- B. Asset management
- C. Governance Risk and Control
- D. Record producers
Answer: A
Explanation:
Explanation
NEW QUESTION 37
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. True
- B. False
Answer: A
Explanation:
Explanation
NEW QUESTION 38
What one of the following is optional when creating a Catalog workflow?
- A. Publishing the workflow
- B. Defining workflow activities
- C. Managing workflow versions
- D. Approving the workflow
Answer: C
NEW QUESTION 39
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
- A. Chat
- B. Knowledge Article
- C. Accounts
- D. Case
Answer: C,D
NEW QUESTION 40
What is the purpose of a Catalog Item variable?
- A. Provides hint to the user on the field
- B. Allows the customer to ask a question
- C. Opens a chat session with customer support
- D. Allows the customer or consumer to qualify their answer
Answer: D
NEW QUESTION 41
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
- A. Product
- B. Asset
Answer: A
Explanation:
Explanation
NEW QUESTION 42
What module is used to create Case Record Producers?
- A. Maintain Records
- B. Case Record Producers
- C. Record Producers
- D. Edit Records
Answer: C
NEW QUESTION 43
What role does the Engagement Manager play before the Workshop? (Choose two.)
- A. Assists with technical requirements
- B. Provides answers to technical problems
- C. Project Manager
- D. Acts as intermediary
Answer: A,C
NEW QUESTION 44
Matching rules enhance assignment capability by ____________________.
- A. Determining if account is a customer or partner
- B. Matching best agent by availability
- C. Matching best agent by skill
- D. Providing dynamic matching of cases to groups or individuals
Answer: B
Explanation:
Explanation
NEW QUESTION 45
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)
- A. Allows access to Knowledge Articles that are related to products owned by a customer
- B. Information about customer's service contract
- C. Makes it easier for Agents to manage case volume
- D. Reduces call volume
Answer: A,C,D
NEW QUESTION 46
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. The plugin 'com.snc.csm_time_recording' needs to be activated
- B. Nothing, it is a standard field
- C. The value property on the form must be set to true and the field added to the case form
- D. The value property on the form must be set to true
Answer: D
Explanation:
Explanation
NEW QUESTION 47
......
Benefits of ServiceNow Certified CIS CSM
CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go.
Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with realâÂÂworld examples and a handsâÂÂon approach.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.
Powerful CIS-CSM PDF Dumps for CIS-CSM Questions: https://www.passsureexam.com/CIS-CSM-pass4sure-exam-dumps.html
Authentic CIS-CSM Dumps - Free PDF Questions to Pass: https://drive.google.com/open?id=1J3jEzAOYKzwj_c2dBN5BZv-pJU0d80I3