Practice on 2023 LATEST TVB-201 Exam Updated 248 Questions
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NEW QUESTION 133
universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.
UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic,
Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
- A. Create Assignment Rules based on the picklist values to move Cases to a Queue.
- B. Create an Escalation Rule entry for each picklist value and set to zero minutes.
- C. Create Record Types for each picklist value and a Business Process to move each Case to
the correct Queue. - D. Create Record Types for each picklist value and assign to each product team's profile.
Answer: A
NEW QUESTION 134
Universal Containers (UC) customers have provided feedback that their support cases are not
being responded to quickly enough. UC wants to send all unassigned Cases that have been open for
more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
- A. Case Scheduled Report
- B. Case Dashboard Refreshes
- C. Case Escalation Rules
- D. Case Assignment Rules
Answer: D
NEW QUESTION 135
Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers
- A. Password complexity requirement.
- B. Prevent common words
- C. Password different then username
- D. Minimum password length.
Answer: A,D
NEW QUESTION 136
An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?
- A. Activate the critical update in production.
- B. Allow the critical update to auto-activate.
- C. Allow the critical update to auto-activate In a sandbox.
- D. Activate the critical update in a sandbox
Answer: D
NEW QUESTION 137
Ursa Major Solar wants to use the Salesforce approval process.
What are two characteristics that make a sales process a good fit for the Salesforce approval process? Choose 2 answers
- A. There are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.
- B. There is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.
- C. The approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.
- D. The first level approval can be denied and automatically routed to the Sales VP for final approval.
Answer: B,D
NEW QUESTION 138
Which set of small and large data backup methods are available in native Salesforce
- A. Report Exports, Weekly Data Export Service, and Data Loader Exports
- B. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator
- C. Mass Exports, Weekly Data Export Service, and Data Loader Exports
- D. Dashboard Exports, Report Exports, and Weekly Data Export Service
Answer: D
NEW QUESTION 139
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A. Einstein Case Routing
- B. Case assignment rule
- C. Auto-response rule
- D. Case escalation rule
Answer: D
NEW QUESTION 140
Universal Containers requires that when an Opportunity is closed won, all other open
opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
- A. Flow Builder
- B. Workflow Rule
- C. Quick Action
- D. Outbound Message
Answer: A
NEW QUESTION 141
Universal Containers (UC) would like to count the number of open cases associated with each Account and update the Account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
- A. Use a record triggered flow.
- B. Use a scheduled Process Builder
- C. Use a Roll-Up Summary field on Case.
- D. Use a scheduled flow.
Answer: A
NEW QUESTION 142
The business development team at Cloud Kicks thinks the account creation process has too many
fields to fill out and the page feels cluttered. They have requested the administrator to simplify the
process.
Which automation tool should an administrator use?
- A. Approval process
- B. Flow builder
- C. Validation rule
- D. Workflow rule
Answer: B
NEW QUESTION 143
Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track
information with the same fields and picklist values but will need two new options on the stage field.
How should the administrator accomplish this task?
- A. Create a new record type and page layout.
- B. Create a new record type.
- C. Create a new sales process.
- D. Create a new record type and sales process.
Answer: D
NEW QUESTION 144
Which two objects can an administrator customize the Stage Setup Flow? Choose 2 answers
- A. Leads
- B. Opportunities
- C. Campaigns
- D. Campaign Members
Answer: A,B
NEW QUESTION 145
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?
- A. Build the dashboards manually to meet the deadline.
- B. Check the AppExchange for prebuilt Solution that can be easily customized.
- C. Train someone on the sales and marketing teams to build dashboards.
- D. Hire a Consultant to build the custom dashboards.
Answer: B
NEW QUESTION 146
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
- A. Create a predefined case team and an assignment rule.
- B. Create an auto-response rule and a public group.
- C. Create a user-based sharing rule and an ad-hoc case team.
- D. Create a queue and a criteria-based sharing rule.
Answer: A
NEW QUESTION 147
Salas and Customer Cant at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A. Search Layout Editor
- B. Page Layout Editor
- C. Related Lookup Filters
- D. Compact Layout Editor
Answer: C
NEW QUESTION 148
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers
- A. Sharing rules
- B. Profiles
- C. Role hierarchy
- D. Sharing set
Answer: A,C
NEW QUESTION 149
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement? Calculator
- A. Create a separate PriceBook for reseller partners.
- B. Add a Partner_Discount__c field to the Opportunity.
- C. Use a different Opportunity record type.
- D. Create separate reseller partner products.
Answer: A
NEW QUESTION 150
The administrator at Ursa Major Solar has created a custom report type and built a report for
sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers
- A. The org has reached its limit of custom report types.
- B. The user's profile is missing view access.
- C. The report is saved in a private folder
- D. The custom report type is in development.
Answer: B,C
NEW QUESTION 151
Which two capabilities are considerations when marking a field as required In Object Manager?
Choose 2 answers
- A. The field Is added to every page layout on that object.
- B. The field Is optional when saving records via web-to-lead and web-to-case.
- C. The field Is not required to save records via the API on that object.
- D. The field Is universally required to save a record on that object.
Answer: B,C
NEW QUESTION 152
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of approval process?
Choose 2 answers
- A. Field Update
- B. Email Alert
- C. Chatter Post
- D. Autolaunched Flow
Answer: A,B
NEW QUESTION 153
Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which
two actions will result in the needed access?
Choose 2 answers
- A. Administrators configure pre -defined case teams and assignment rules.
- B. Case owners manually add product specialists to ad hoc case teams.
- C. A case escalation rule assigns ownership to product specialists.
- D. Case owners configure pre -defined case teams.
Answer: A,B
NEW QUESTION 154
An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?
- A. Data Export Wizard.
- B. Data Loader.
- C. Data Import Wizard.
- D. Data Export Wizard.
Answer: B
NEW QUESTION 155
Which object must be related in order to create an opportunity record?
- A. Quote
- B. Contact
- C. Account
- D. Lead
Answer: C
NEW QUESTION 156
A system administrator wants to ensure that unique data is always input into a specific field.
Which two field properties should be configured?
Choose 2 answers
- A. Unique
- B. Required
- C. Default value
- D. Data Type
Answer: A,B
NEW QUESTION 157
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