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Salesforce CRT-211 (Certification Preparation for Advanced Administrator) is a certification exam designed for experienced Salesforce administrators who want to enhance their skills and knowledge in advanced administration techniques. CRT-211 exam covers a wide range of topics, including data management, security, automation, and customizations. It is highly recommended for administrators who have already obtained the Salesforce Certified Administrator certification and want to take their expertise to the next level.
NEW QUESTION # 63
What would you check to see whether a workflow failed? * (1 Point)
- A. debug log
- B. integration log
- C. failed work flow log
- D. workflow log
Answer: A
NEW QUESTION # 64
Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicants can apply for more one job posting, and each job posting can have more than one application.
How should an administrator configure the objects?
- A. Create Application as a junction object with a master- detail relations to Job Postings and a lookup relationship to Job Applications.
- B. Configure Job Application as a Junction object with master-detail relationship to both Application and Job Postings.
- C. Make Job Application as a junction object with a master-detail relationship to Applications and a lookup relationship to Job Posting.
- D. Add applicants as a junction object with master-detail relationship to both Posting and Job Applications.
Answer: B
Explanation:
A junction object is a custom object with two master-detail relationships that allows you to create many-to-many relationships between two objects. In this case, the Job Application object can be used as a junction object to link the Application object and the Job Posting object, so that each application can be related to one or more job postings, and each job posting can have one or more applications. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
NEW QUESTION # 65
Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive 24/7 phone and chat support with a 2-hour response window.
What should an administrator configure to ensure support agents respond within an appropriate service level?
- A. Assignment Rule
- B. Entitlement Process
- C. Escalation Rules
- D. Omni-Channel
Answer: C
NEW QUESTION # 66
AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7
- A. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.
- B. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.
- C. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.
- D. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.
Answer: D
Explanation:
To automate the renewal process for service plans, AW Computing should configure a flow that will create the renewal based on the closed-won date and opportunity line items. A flow is a tool that can automate complex business processes by executing logic, interacting with Salesforce database, calling Apex classes, and guiding users through screens. A flow can be triggered by various events, such as when an opportunity is closed won.
References: https://help.salesforce.com/s/articleView?id=sf.flow_overview.htm&type=
NEW QUESTION # 67
Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports.
The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by Account Owner, records are now missing from several Opportunity components.
What is the recommended way for the system administrator to resolve this issue?
- A. Create a joined Accounts and Opportunities report for the components.
- B. Add a cross-filter to the Opportunity source reports.
- C. On the Opportunity components, change the equivalent field.
- D. Use a custom report type for Accounts with or without Opportunities.
Answer: C
Explanation:
The equivalent field is the field that matches the dashboard filter field on the source report object. For example, if the dashboard filter is on Account Owner, then the equivalent field on the Opportunity object is Opportunity Owner. Changing the equivalent field ensures that the dashboard filter applies correctly to the Opportunity components. References:
https://help.salesforce.com/s/articleView?id=sf.dashboard_filters.htm&type=5
NEW QUESTION # 68
What are the things to consider about master detail (choose 3)
- A. We need to fill up lookup fields in child object
- B. Child record will be deleted when parent is deleted
- C. Master object will be the master object in a report
- D. Child record wont be deleted when parent is deleted
Answer: A,B,C
NEW QUESTION # 69
An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement?
Choose 2 answers
- A. Create a custom quick action for each object.
- B. Add the New Article global action to required page layouts.
- C. Deploy a screen-based flow from the home page.
- D. Use the Service Setup Assistant to Configure Knowledge.
Answer: A,B
NEW QUESTION # 70
What are the similarities of customizable and collaborative forecasting? Choose2
- A. Quotas
- B. Territory Management
- C. Submit Forecast
- D. Monthly and Quarterly Forecasts
Answer: A,D
NEW QUESTION # 71
A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?
- A. The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.
- B. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.
- C. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.
- D. The contact owner has not selected the option to share contacts with others in the role hierarchy.
Answer: B
NEW QUESTION # 72
Vice President is on Vacation and he needs to approve a big deal more than 250,000$. What should be configured.
- A. Enable Approval by Mobile
- B. Approval by Email
- C. Salesforce for Outlook
- D. Offline User
Answer: B
NEW QUESTION # 73
The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PII).
Which feature should an administrator recommend to help limit what data is exported?
- A. Salesforce Shield
- B. Muted Permission Sets
- C. Salesforce Platform Encryption
- D. Export Data Settings
Answer: A
Explanation:
To limit data exports, especially for sensitive information, Export Data Settings in Salesforce are specifically designed to control user access to export data. These settings allow administrators to restrict who can export data from Salesforce, helping to protect sensitive information like bank accounts and Personal Identifiable Information (PII).
Export Data Settings:
Salesforce provides administrators with the ability to manage permissions related to data export functions. This includes restricting access to tools like Data Export, Data Loader, and Report Exports.
By limiting these permissions, administrators can control which users are allowed to export data, thereby reducing the risk of sensitive data, such as PII, being exported by unauthorized individuals.
This is particularly useful for ensuring that only designated roles or users can export data, as per the organization's data security policies.
Specific Use Case for Sensitive Information:
In a scenario where the focus is on preventing unnecessary access to sensitive information, Export Data Settings directly target the ability to export data and can be customized based on the security needs of the organization.
By disabling or limiting export permissions for specific profiles or roles, AW Computing can better manage the risk associated with handling sensitive data.
Incorrect options:
Salesforce Platform Encryption: While it protects sensitive data at rest by encrypting fields and files, it does not control export capabilities or prevent users from exporting data.
Salesforce Shield: This suite includes event monitoring, encryption, and audit trail features, which enhance security but do not specifically limit export permissions.
Muted Permission Sets: These are used to restrict permissions in permission set groups but are not designed to manage or limit data export capabilities directly.
In conclusion, Export Data Settings offer the most precise control over data export capabilities in Salesforce, making it the best solution to meet the security department's requirement.
NEW QUESTION # 74
Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout?
Choose 2 answers.
- A. Add the page layout to the existing change set in the sandbox and upload the change set again.
- B. Edit the change set in production to add the new page layout before deploying the change set.
- C. Deploy the existing change set. create and deploy a new change set containing the page layout.
- D. Clone the change set in the sandbox, add the new page layout to it and upload to production.
Answer: A,C
NEW QUESTION # 75
What should the administrator consider before enabling Person Accounts?
- A. Person Account cannot be disabled.
- B. Person Account requires less data storage.
- C. All standard Account news can be converted to Person Account field.
- D. Person Account and Business Accounts cannot be in the same sharing model.
Answer: A
NEW QUESTION # 76
With Customizable Forecasting you can forecast any of the following dat a. Choose three answers.
- A. Quantity
- B. Units of Product Family
- C. Units of Individual Products
- D. Amount
Answer: A,B,D
NEW QUESTION # 77
The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.
What report type would this be?
- A. Bucket Report
- B. Matrix Report
- C. Summary Report
- D. Joined Report
Answer: D
Explanation:
A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status.
You can then join the two blocks by a common field such as Account ID or Account Name. References:
https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com
/s/articleView?id=sf.reports_examples_joined.htm&type=5
NEW QUESTION # 78
Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?
- A. Define data categories and visibility.
- B. Enable the Case Feed.
- C. Setup record types and page layouts.
- D. Create article types.
Answer: A
Explanation:
Data categories and visibility are features that allow you to organize and control access to your Salesforce Knowledge articles based on different topics or criteria. Data categories are logical groupings of articles that reflect your business needs and processes. You can create a data category group and assign it to one or more article types, and then create data categories and subcategories within that group. Data category visibility is a setting that determines which data categories users can access based on their profiles or permission sets. You can use data categories and visibility to provide relevant and appropriate product documentation to your customers and support team. References: https://help.salesforce.com/s/articleView?id=sf.
knowledge_categories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
knowledge_category_visibility.htm&type=5
NEW QUESTION # 79
To setup the Entitlement Process what must you do ?
- A. Specify Actions that you will add to your entitlement Process
- B. Setup Milestones that you will add to entitlement process
- C. Setup Service Contracts with Contract Line items and entitlement
- D. Delete all pending actions in the entitlement process queue
Answer: B
NEW QUESTION # 80
The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.
What should the administrator handle this request?
- A. Add an app with the Leads tab to the user's profile.
- B. Create a profile with Read Only for all Leads.
- C. Assign a permission set that has View All on Leads.
- D. Assign the contractor a public group with Lead access.
Answer: C
Explanation:
Permission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. By assigning a permission set that has View All on Leads to the contractor, Cloud Kicks can grant them view access to all lead records without modifying their profile or creating a new one. References:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
NEW QUESTION # 81
Your organization-wide defaults for Price Books are set to No Access, What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?
- A. Set the organization-wide defaults for all Sales Reps to Use
- B. Set the organization-wide defaults to Use, then manually change all non Sales Reps' access to No Access.
- C. Grant specific Use access rights to Sales Reps for the South America Price Book.
- D. Change all Custom Price Books' access for Sales Reps to Use.
Answer: C
NEW QUESTION # 82
What permissions do you need to merge Leads?
- A. Merge Leads
- B. Merge Leads & Edit & Delete on Leads
- C. Create and Delete on Leads
- D. Edit and Delete on Leads
Answer: D
NEW QUESTION # 83
A user is getting an error when attempting to merge two accounts. The administrator checks the
profile to see the user has Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?
- A. The Delete permission is missing on the user for Accounts.
- B. The Account matching rules are not set.
- C. The user is assigned to the wrong territory.
- D. Only administrators have permission to merge records.
Answer: A
NEW QUESTION # 84
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