Updated Jan 14, 2022 Verified C_C4H520_02 dumps Q&As - 100% Pass
New 2022 Latest Questions C_C4H520_02 Dumps - Use Updated SAP Exam
NEW QUESTION 43
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Activity
- B. Service Contract
- C. Time Slots
- D. Service Call
Answer: C
NEW QUESTION 44
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. Video Chat
- B. High Touch
- C. No Touch
- D. E-mail Interaction
Answer: B
NEW QUESTION 45
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By helping Employees learn more about next generation technologies
- B. By adopting your workforce to accommodate for workers shifting perspectives
- C. By giving service technicians the ability to register for upcoming certifications
- D. By giving service technicians the ability to schedule the additional training
Answer: D
NEW QUESTION 46
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Crowd Service Marketplace
- B. In the SAP Field Service management Self-Service Portal
- C. In the SAP Field Service Management Web App
- D. In the SAP Field Service management Mobile app
Answer: C
NEW QUESTION 47
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 48
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. QR code scanning helps you to easily identify the affected Appliance
- B. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- C. Online capabilities help you to capture electronic signatures
- D. Smart forms help you structure your service processes
Answer: A,B
NEW QUESTION 49
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Account specific configuration is applied to all databases
- B. Company specific configuration is applied to one database
- C. Company specific configuration is applied to all databases
- D. Account specific configuration is applied to one database
Answer: A,B
NEW QUESTION 50
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have Auto-release of assignments
- B. You must have a portal user account
- C. You must have Equipment records against your account
- D. You must have moment-sets defined equipment
- E. You must have business rules configured
Answer: B,C,D
NEW QUESTION 51
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Define Core hours.
- B. Enter materials used
- C. Release Assignments
- D. Create Technician Skills
Answer: C,D
NEW QUESTION 52
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Manually in Web Application within Planning and dispatching
- B. Automatically via the cloud connector from an SAP CRM on-premise system
- C. Manually in the Web Application with in the master data
- D. Automatically when submitting a new service call from the Self-Service Portal
- E. Automatically Via the cloud connector from an SAP ERP On-premise system
Answer: A,D,E
NEW QUESTION 53
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Dispatchers
- D. Managers
- E. Freelancers
Answer: A,B,E
NEW QUESTION 54
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must release the assignment
- B. The technician must release the assignment
- C. The Dispatcher must approve the assignment
- D. The technician must approve the assignment
Answer: A
NEW QUESTION 55
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Is used to book material in advance for a technician
- B. Reserve parts for service call reporting
- C. Organization of parts for a particular activity and reservation of stock
- D. Enabling stock integration with ERP for standalone scenarios
Answer: A,C
NEW QUESTION 56
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Automated Scheduling
- B. Ticket Routing rules
- C. Service Level Agreement
- D. Mobile-Self Service
Answer: A,D
NEW QUESTION 57
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Moment
- B. Create Item and assign it
- C. Setup Business rule
- D. Create Moment set
- E. Create and assign QR code
Answer: A,D,E
NEW QUESTION 58
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Revoke
- B. Request Change
- C. Send again
- D. Request New Entry
Answer: B
NEW QUESTION 59
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Smartforms and Feedback
- B. Administration
- C. Planning and Dispatching
- D. Master Data
Answer: A
NEW QUESTION 60
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By navigating to the address on the Service assignments.
- B. By Setting the relevant workflow step
- C. By opening the Service assignments.
- D. By adding a checklist
Answer: B
NEW QUESTION 61
What is the main use case of smatforms? Choose the correct answer.
- A. Provide Smart Progress Feedback to the Dispatcher
- B. Generate a list of service team availability
- C. Capture customer feedback
- D. Provide a Script for service execution
Answer: D
NEW QUESTION 62
As an Administrator, you can maintain Settings at different levels. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply Company level settings to aspecific database
- B. You apply account level settings to a specific database
- C. You apply Company level settings to all databases
- D. You apply account level settings to All databases
Answer: A,D
NEW QUESTION 63
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SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
C_C4H520_02 Exam Certification Details:
| Languages: | English |
| Level: | Associate |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 61% |
| Exam: | 80 questions |
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