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7491X Exam topics
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- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21554
Avaya 7491X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - System configuration fundamentals
|
| Multichannel Contact Handling | - Omnichannel interaction handling
|
| Agent and Supervisor Functionality | - Supervisor monitoring tools
|
| Call Center Elite Architecture and Components | - Core Avaya Aura Call Center Elite architecture overview
|
| Call Routing and Queue Management | - Routing strategies and logic
|



