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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Architecture Overview | - Deployment models
|
| Topic 2: Solution Design Requirements | - Business requirement analysis
|
| Topic 3: System Integration | - Telephony and SIP integration
|
| Topic 4: Operations and Maintenance | - Monitoring and reporting
|
Avaya Aura® Contact Center Solution Design Sample Questions:
A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?
- A. Avaya Agent Desktop
- B. Avaya one-X® Agent Desktop
- C. Avaya Control Manager
- D. Avaya Contact Center Orchestration Designer
Correct Answer: A 🗳️
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Engagement Assistant
- B. Microsoft Lync
- C. Presence Service
- D. Avaya Multimedia Messaging
Correct Answer: C 🗳️
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
- A. By using Create Upload Order SSR
- B. By using Create Order
- C. By using Sales Force Updates
- D. By using Create Proposal SSR
Correct Answer: C 🗳️
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A. Simple Direct Media Layer
- B. Open Database Connectivity (ODBC)
- C. Microsoft .NET
- D. Open Computing Language (OpenGL)
Correct Answer: B 🗳️
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
- A. Task Flow Executor (TFE)
- B. Telephony Services Manager (TSM)
- C. Telephony Services Manager (TSM)
- D. SIP Gateway Manager (SGM)
Correct Answer: B 🗳️
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