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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security & Connectivity | 15% | - VPN, Wi-Fi, Bluetooth and cellular settings - Encryption and permissions |
| Troubleshooting & Maintenance | 25% | - Diagnosing common issues - Software updates and OS upgrades - Performance and connectivity fixes |
| Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
| BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| BES 10 Integration & Management | 20% | - Connecting to BlackBerry Enterprise Service 10 - Policy enforcement and user accounts |
| Device Deployment & Configuration | 35% | - BlackBerry Link and backup/restore - Initial setup and provisioning - Network and connectivity setup |
BlackBerry 10 Support Specialist Sample Questions:
Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?
- A. BlackBerry Desktop Manager
- B. BlackBerry Resource Kit
- C. BlackBerry@ Web Desktop Manager
- D. BlackBerry Administration
Correct Answer: C 🗳️
A BlackBerry User is not able to view corporate email or calendar items in the BlackBerry Hub. Which password will need to be entered to gain access to these items?
- A. Corporate Password
- B. BlackBerry ID Password
- C. Work Space Password
- D. BlackBerry Device Password
Correct Answer: C 🗳️
Which option from the Setup application would you use to migrate from an existing Blackberry 10 (BB10) device to a new Blackberry 10 device?
- A. BlackBerry App World
- B. Device Switch
- C. Accounts
- D. BlackBerry Protect
Correct Answer: B 🗳️
What Hardware ports are available on a BlackBerry 10 (BB10) device?
- A. HDMI. USB, 3.5 mm Audio Jack
- B. Serial. USB
- C. Parallel, Serial. 3.5 mm Audio Jack
- D. HDMI, Parallel, Serial ports
Correct Answer: A 🗳️
Where should an end user be directed to look for a mandatory corporate application on their BlackBerry device?
- A. Personal perimeter
- B. Set up application
- C. Settings Menu
- D. Applications panel in the corporate perimeter
Correct Answer: B 🗳️
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