The Beryl Institute Certified Patient Experience Professional : CPXP Exam Questions

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

What would be included as part of a central process when applying Lean principles to health care?

A. Mystery shopping
B. Value stream mapping
C. Community interviewing
D. Experience diagramming

Question 2

Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A. Leader rounding
B. Hourly rounding
C. Bedside surveys
D. Bedside shift report

Question 3

When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?

A. Encouraging the family to participate in the patient or resident experience
B. Adjusting the level of staffing in order to allow time for patient, resident, and family connections
C. Developing the plan of care and letting the patient know what to expect
D. Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care

Question 4

Which option is BEST used to understand an individual's patient experience within a healthcare organization?

A. Patient shadowing
B. Patient complaint
C. Patient focus group
D. Patient and family advisory council

Question 5

One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A. Executive champion
B. Experience educator
C. External consultant
D. Executive coach

Solutions: