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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand High-Velocity IT Concepts | - Digital products - IT transformation - Digital technology - Digital transformation - Digital organization - High-velocity IT |
| Digital Product Lifecycle | - ITIL operating model - Value streams - Digital product lifecycle - Service value creation |
| Guiding Principles for High-Velocity IT | - Application of ITIL guiding principles - Lean practices - DevOps culture - Agile methods - Continuous improvement |
| Contribute to Value with Digital Products | - Valuable investments - Assured conformance - Co-created value - Resilient operations - Fast development |
| High-Velocity IT Techniques and Practices | - Cloud computing - Testing and validation - Security and risk management - Automation - Architecture and design |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?
A) By using blameless post-mortems to identify ways to improve deployments
B) By authorizing multiple application deployments per day
C) By automating the deployment of infrastructure
D) By using ChatOps to improve collaboration during deployment
2. An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?
A) Using site reliability engineering techniques
B) Automating the handling of detected events
C) Measuring the frequency of component failures
D) Using chaos engineering techniques
3. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
A) A/B testing
B) Return on Investment (ROI)
C) Cost of delay
D) Minimum viable products
4. An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?
A) It provides the business case needed to gain funding for the team
B) It helps the team to document customer requirements
C) It helps the team to prioritize backlog items
D) It provides the governance needed for the team to operate
5. Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?
A) Resilient operations
B) Co-created value
C) Valuable investments
D) Assured conformance
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |



