EXIN ITIL Foundation : ITIL-F Exam Questions

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A. Perform
B. Do
C. Implement
D. Measure

Question 2

What is the PRIMARY process for strategic communication with the service provider's customers?

A. Service desk
B. Service portfolio management
C. Business relationship management
D. Service catalogue management

Question 3

Which statement about Business Cases is TRUE?

A. Business Cases should focus on both the financial and non-financial impacts of the proposed project or service
B. Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
C. Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
D. Business Cases should focus on only the financial impacts of the proposed project to secure support and funding

Question 4

What guidance does ITIL give on the frequency of production of service reporting?

A. Service reporting intervals must be the same for all services
B. Reporting intervals should be set by the service provider
C. Reports should be produced weekly
D. Service reporting intervals must be defined and agreed with the customers

Question 5

Where are the details of core and enhancing service provided?

A. The service portfolio.
B. The definitive media library.
C. The service catalogue.
D. The configuration management system.

Solutions: