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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Value System & Principles | - Guiding principles - Service Value System (SVS) |
| Topic 2: Four Dimensions of Product and Service Management | - Value streams and processes - Organizations and people - Information and technology |
| Topic 3: Continual Improvement | - Application of improvement in services - Continual improvement model |
| Topic 4: Key Practices & Lifecycle Activities | - Incident management - Service desk and support practices - Change enablement |
| Topic 5: Service Management Concepts | - Key ITIL concepts and terminology - Purpose and value of service management |
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