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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Unlock and publish the new selected profile value.
B) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C) Select View > Detach.
D) Lock the Profile Option for editing.
E) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F) Modify the Profile Value and save.

2. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) is real time
D) is required for every DCS instance

3. Which three statements are true about building Digital Customer Service (DCS) applications?

A) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B) Many DCS applications can be active in production at the same time.
C) DCS application can be embedded in other sites.
D) Only one version of a DCS application can be active in production at any time.

4. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
B) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
C) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

5. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Add the Password Reset component to your DCS application.
B) Obtain the Change Password Link and add it to your DCS page.
C) Instruct users that they can only change their password by chatting with an agent.
D) Enable the "Password Reset" option in the User Administration component.

Solutions: