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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Site Configuration and Administration | - System settings and configuration - Message templates and variables - Passport configurations - Search priority and keywords |
| Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Customer Portal | - Self-service functionality setup - Portal deployment and configuration - Portal access control |
| Staff and Profile Management | - Define permissions and access rights - Set up staff accounts and roles - Create and manage profiles - Configure agent workflows |
| Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Application Appearance | - Create Navigation Sets - Configure Customizable Menus - Design Agent Interfaces - Create and implement Workspaces |
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