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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Lifecycle Management | 14% | - User provisioning methods - Authentication and access control - Guest account management |
| Topic 2: Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| Topic 3: Fundamentals | 9% | - User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards |
| Topic 4: Security | 15% | - Audit and monitoring - Security governance and compliance - Data protection and retention policies |
| Topic 5: App Administration | 10% | - Workflow Builder usage - Integration management - App installation and configuration |
| Topic 6: Workspace Administration | 9% | - Workspace creation and approval process - Workspace visibility and configuration - Multi-workspace architecture design |
| Topic 7: Channel and User Group Administration | 28% | - User group creation and administration - Archiving and deletion policies - Channel types and management |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?
A. The external organization is using a free version of Slack.
B. The external organization will not be discoverable as you don't have a Slack Connect channel with them yet.
C. The external organization has turned off Slack Connect Discoverability.
D. The external organization has turned off Slack Connect.
Question 2
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?
A. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
B. Encourage executives to model this behavior and communicate in public channels themselves.
C. Work closely with the executive team, and have them mandate public channel usage.
D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
Question 3
Jason, an Org Owner on the Enterprise Grid plan, wants to enable additional mobile security features for users who have unmanaged devices.
Which of the following mobile security features is available to Jason?
A. Block message copying and the downloads
B. Make VPN mandatory
C. Restrict access based on IP
D. Block Workspace access
Question 4
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?
A. Slack members can only access Slack when on the corporate network.
B. Slack data is stored on your company's servers.
C. Slack data is encrypted at rest and in transit.
D. Workspace Admins can see all direct message content at any time through the Admin console.
Question 5
Cristina is evaluating a Slack app's security and notices that it has the following scopes present: channels:
write and chat:write:user.
Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)
A. Access group direct messages
B. Modify public channels
C. Upload files
D. Send messages as a member
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B,D |
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