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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - Slack delivery best practices - End-to-end migration planning and execution |
| Topic 2: Change Management and Adoption | - User adoption strategies - Communication and rollout planning - Training and enablement planning | |
| Topic 3: Solution Design for Slack | - Workspace architecture and design principles - Channel strategy and governance model - Integration design with Salesforce ecosystem | |
| Topic 4: Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls |
Salesforce Certified Slack Consultant Sample Questions:
Question 1
Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?
A. #help-it!
B. #HELP-IT
C. #help-it
D. #help_it
Question 2
Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?
A. Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
B. In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
C. In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.
D. Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
Question 3
An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?
A. Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
B. Open the #plz admin channel and send a message requesting support to archive the existing channel.
C. Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
D. Direct message (DM) a workspace admin and request the archive/unarchive link.
Question 4
Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
A. In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
B. In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
C. In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D. In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
Question 5
Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?
A. Post answers to the questions in the #slack-help channel with an @here mention.
B. Copy and paste the text of the help center into your training channel and pin the post.
C. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
D. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: D |



