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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Topic 2: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Topic 3: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Topic 4: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
| Topic 5: Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
| Topic 6: Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Topic 7: Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. How do I resolve ERP synchronization errors? Choose Three correct answers.
A) After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
B) Go to the Administration app and resolve the issues there.
C) After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
D) First identify the problem and whether you need to correct something in the ERP.
E) In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
2. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Description, Revision, Type, Tag
B) Name, Description, Category, Labels
C) Description, Category, Revision, Tag
D) Name, Description, Revision, Type
3. Which tool is recommended by Core systems for presenting your Android and iPhone mobile screen on a desktop computer? Choose the correct answer.
A) AirPlay
B) Facetime
C) Chrome Cast
D) ActiveX
E) Mirroring360
4. Which of the following elements can be used in smart forms? Choose Three correct answers.
A) Picker, Status, Series, Number Input
B) Text input, Status, Series, Formula
C) Text input, Picker, Series, Attachment
D) Text input, Picker, Status, Series
E) Text input, Description, Picker, Status
5. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
A) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
D) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
E) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: A,C,D | Question # 5 Answer: A,B,C,D |
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