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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
| Topic 2: Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| Topic 3: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Topic 4: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
| Topic 5: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Topic 6: Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Topic 7: Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
How do I resolve ERP synchronization errors? Choose Three correct answers.
- A. After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
- B. Go to the Administration app and resolve the issues there.
- C. After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
- D. First identify the problem and whether you need to correct something in the ERP.
- E. In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
Correct Answer: A,C,D 🗳️
You want to create a new smart form. Which fields can you define? Choose the correct answer.
- A. Description, Revision, Type, Tag
- B. Name, Description, Category, Labels
- C. Description, Category, Revision, Tag
- D. Name, Description, Revision, Type
Correct Answer: B 🗳️
Which tool is recommended by Core systems for presenting your Android and iPhone mobile screen on a desktop computer? Choose the correct answer.
- A. AirPlay
- B. Facetime
- C. Chrome Cast
- D. ActiveX
- E. Mirroring360
Correct Answer: E 🗳️
Which of the following elements can be used in smart forms? Choose Three correct answers.
- A. Picker, Status, Series, Number Input
- B. Text input, Status, Series, Formula
- C. Text input, Picker, Series, Attachment
- D. Text input, Picker, Status, Series
- E. Text input, Description, Picker, Status
Correct Answer: A,C,D 🗳️
The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
- A. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
- B. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
- C. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
- D. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
- E. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
Correct Answer: A,B,C,D 🗳️
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