Feedback keeps a question bank alive, and PassSureExam collects it constantly from ITILFND_V4 candidates, running regular reviews of the EXIN ITIL 4 Foundation material so that what you study reflects the exam as it is, not as it was.
EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFND_V4 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Practice Manager ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Approx. USD 250–400 (varies by region and provider) |
| Available Languages: | English, Japanese, German, Portuguese, French, Chinese (Simplified), Spanish |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years (renewal required under current ITIL certification scheme) |
| Passing Score: | 65% (26/40) |
| Exam Format: | Closed book, Online proctored or test center, Multiple-choice |
| Recommended Training: | EXIN Accredited Training Partners AXELOS/PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL 4 Foundation Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized test center (computer-based) |
| Pre Condition: | No formal prerequisites required. Basic IT literacy recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation/ |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation |
| ITIL Practices Overview | - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) |
| Four Dimensions of Service Management | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
| ITIL Service Value System (SVS) | - Continual improvement - Governance - Guiding principles - Opportunity, demand, and value - Service value chain |
What to Know About ITILFND_V4 Before You Start
Registration goes through the official channel: EXIN ITIL 4 Foundation Registration PeopleCert ITIL Certification Portal Set up your account, select a test center or an online-proctored appointment, and pay the exam fee to lock in your date.
Expect roughly 40 multiple-choice questions questions in a 60 minutes-minute session. Rehearsing with 376 practice questions for the ITILFND_V4 exam at PassSureExam builds the pacing and stamina that this format demands.
Three concrete things: every answer is verified by IT specialists before it reaches the bank, the team runs regular feedback reviews and research to catch anything the vendor changes, and both the study team and the after-sales team stand behind the product after you buy. Quality here is a process, not a slogan — and it is why studying with PassSureExam feels like standing on the shoulders of people who know the EXIN ITIL 4 Foundation exam inside out.
No formal prerequisites required. Basic IT literacy recommended.
AXELOS/PeopleCert Official ITIL 4 Foundation Training EXIN Accredited Training Partners An official course gives you structure, while the verified PassSureExam question bank gives you realistic rehearsal — the two together cover both angles of preparation.
Quite the opposite. Your ITILFND_V4 product arrives by automatic email about a minute after payment — always well within ten minutes — and from then on the service team stays reachable day and night. No problem you raise after purchase gets ignored, whether it is an installation question, a content doubt, or help finding your download. That ongoing care is what turns a purchase at PassSureExam into something closer to a service relationship than a simple transaction.
It comes down to the three reasons behind any good purchase. You need EXIN ITIL 4 Foundation preparation that matches the real exam, and the PassSureExam bank delivers 376 practice questions for the ITILFND_V4 exam with verified answers. Quality is maintained through daily checks and regular feedback research rather than claimed in slogans. And service continues after checkout — around the clock, with real answers instead of silence.
The passing mark is 65% (26/40) and the registration fee is Approx. USD 250–400 (varies by region and provider). Since a retake means paying that fee again, preparing properly the first time with verified PassSureExam material is the economical path.
The official EXIN ITIL 4 Foundation outline weights its domains roughly like this:
- ITIL Practices Overview ()
- ITIL Service Value System (SVS) ()
- Key Concepts of Service Management ()
EXIN ITIL 4 Foundation Sample Questions:
Question #1
Which is the definition of an IT asset?
- A. Any change of state that has significance for the management of a service
- B. Any financially valuable component that contributes to a service
- C. Any component that needs to be managed to deliver a service
- D. Any request from a user that is a normal part of service delivery
Correct Answer: B 🗳️
Question #2
Which dimension considers the application of artificial intelligence to service management?
- A. Partners and suppliers
- B. Value streams and processes
- C. Organizations and people
- D. Information and technology
Correct Answer: D 🗳️
Question #3
Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Correct Answer: A 🗳️
Question #4
Which two practices interact the MOST with the service desk practice?
- A. Change enablement and incident management
- B. Incident management and service request management
- C. Deployment management and change enablement
- D. Service request management and deployment management
Correct Answer: B 🗳️
Question #5
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].
- A. events
- B. IT assets
- C. known errors
- D. changes
Correct Answer: C 🗳️
Albert 
Jack 
Vito 
Jack 
Sara 
Sidney 
Alice 
Abbott 
Quintion 
May 
Moore 
Leif 
Lynn 
Merlin 
