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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Microsoft Lync
C) Presence Service
D) Avaya Multimedia Messaging

2. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 2200
B) 1100
C) 4450
D) 550

3. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Lync Server are not supported.
B) Microsoft Skype Server are not supported.
C) Different Presence client software are supported on Avaya Agent Desktop.
D) Agent Desktop does not support co-resident Skype for Business client software.

4. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Edge 64 bit
B) Google Chrome 74.0 64 bit
C) Firefox 66.0 32 bit
D) Microsoft Internet Explorer 11.0 32 bit

5. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Avaya Work Force Optimization Select
B) Interaction Center
C) Call Back Automated
D) Proactive Outreach Manager

Solutions: