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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Governance and compliance considerations - Solution design and requirements mapping - Deployment methodology and change management |
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Grants management and program administration - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Core architecture and data model |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
A) Custom Object for Applications
B) Product Schedule
C) Person Accounts
D) Salesforce Flow
2. The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?
A) Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
B) Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
C) Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
D) Review the application forms and find logical points in the process that can be broken into shorter steps.
E) Create a PDF form and integrate it with the Public Sector Solutions application intake form process
3. A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
A) Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
B) Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
C) Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
D) Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
4. A county uses Public Sector Solutions to manage business licenses. Some license types require an inspection before issuance, while others do not. Administrators want to control this behavior without modifying automation whenever new license types are introduced. Which approach is best?
A) Store inspection requirements in configurable metadata or business configuration that Flow evaluates
B) Hard-code every license type in Apex
C) Create separate Flows for every license type
D) Require staff to manually determine whether inspections are necessary
5. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?
A) Integrate the BRE with Decision Explainer.
B) Create an Apex Trigger to document the decision steps performed.
C) Assign the Decision Explainer Permissions Set License to the appropriate user(s).
D) Add the Decision Explainer Log History component to the Lightning record page(s).
E) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D,E | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A,C,D |



