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ISEB BH0-013 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Process Modelling | 15% | - Improving business processes - Process hierarchy and models - Value chain analysis |
| The Strategic Context | 12.5% | - External environment analysis (PESTLE) - Internal environment analysis (VMOST, SWOT) - Business Analysis Service Framework |
| Investigating the Business Situation | 15% | - Recording and documenting findings - Document analysis, scenarios, prototyping - Interviewing, workshops, observation |
| Requirements Engineering | 17.5% | - Requirements elicitation, classification, documentation - Requirements validation and management - Use cases and data models |
| Stakeholder Analysis and Management | 12.5% | - Managing stakeholder communication - Identifying stakeholders - Power/Interest grid and RACI matrix |
| Making a Business Case | 15% | - Feasibility assessment - Developing and presenting the business case - Cost-benefit analysis |
| The Business Analysis Role | 12.5% | - Scope and responsibilities of a Business Analyst - Business Analysis competencies - Business Analysis process model |
ISEB Foundation Certificate in Business Analysis Sample Questions:
The entity relationship model below shows the relationship between Customer and Order. Which of the following business rules is correct?
- A. A customer may place many orders.
- B. An order may be placed by many customers.
- C. A customer may never place an order.
- D. An order need not be placed by a customer.
Correct Answer: A 🗳️
Which of the following statements about change and change management is correct?
- A. The management of change is the sole responsibility of the project manager.
- B. Social and cultural factors have little influence on the success of implementing changes.
- C. Change management should be considered right from the start of the project.
- D. Change management should first be considered in the design stage of the project.
Correct Answer: C 🗳️
Which of the following may be used to document the outcomes of a workshop?
- A. Brainwriting.
- B. Round robin.
- C. Stepwise refinement.
- D. Mind maps.
Correct Answer: D 🗳️
Which of the following techniques is used to focus solely on the external influences on an organisation?
- A. MOST.
- B. PESTLE.
- C. CATWOE.
- D. SWOT.
Correct Answer: B 🗳️
The change curve shows the range of emotions experienced by people when facing change. One of the axes on the graph is Time; what is the other axis?
- A. Anger.
- B. Fear.
- C. Self-esteem.
- D. Shock.
Correct Answer: C 🗳️
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