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HP HP2-H86 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understand Customer Business Requirements | 25% | - Identify cost, security, and workflow needs - Analyze print environment challenges |
| Topic 2: Present and Close Solutions | 25% | - Overcome objections and finalize agreements - Communicate value and ROI |
| Topic 3: Design HP Managed Print Solutions | 25% | - Select appropriate HP hardware and services - Address security, sustainability, and scalability |
| Topic 4: Qualify Managed Print Opportunities | 25% | - Assess eligibility for HP MPS solutions - Evaluate customer print infrastructure |
HP Managed Print Specialist Select 2019 Sample Questions:
How would you describe an HP PageWide printer in comparison to an HP LaserJet printer?
- A. everything you need from an MFP and the only true Document Center
- B. fast speeds from business class all the way to enterprise
- C. breakthrough value for HP's fastest speeds, best energy efficiency, and professional color
- D. leading performance with premium color and HP's best value for black-and-white printing
Correct Answer: B 🗳️
If your customer is looking at coping with evolving threats and how costly a breach could be. which customer trend would you refer to?
- A. focus on security
- B. fleet predictability and transparency
- C. insourcing versus outsourcing
- D. environmental impact
Correct Answer: C 🗳️
Why would you create a plan to refresh the customer's fleet?
- A. to show that you care about their business and that you represent the best company for the job
- B. to get a bigger contract and win more money through better margins
- C. for the devices to always stay current (new devices have technologies and features that are energy-efficient and improve performance, with features that are not available on the older printers)
- D. to save time in the future (new devices don't need to be repaired or maintained as often as the old ones, and if they do break, there is a great opportunity for a transactional sale, as you now have a trusting relationship with the customer)
Correct Answer: C 🗳️
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