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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Sales & Consultative Selling Skills | 25% | - Identifying business pain points - Customer engagement strategies - Positioning lifecycle services as solutions |
| Topic 2: HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Device lifecycle management phases - Hardware support and warranty extensions - Configuration and deployment services |
| Topic 3: Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Deployment process overview - Monitoring and support capabilities |
| Topic 4: Solution Design & Value Proposition | 25% | - Sustainability and device extension value - Matching services to customer needs - Assessing customer IT environment - Total cost of ownership benefits |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
- A. HP Device Life Extension supports sustainability RFP requests.
- B. HP Device Life Extension always comes with Accidental Damage Protection.
- C. HP Device Life Extension can be sold as a stand-alone service.
- D. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
Correct Answer: A,B,D 🗳️
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A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
- A. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
- B. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
- C. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
- D. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Match the HP Active Care journey with the responsive party for each required action.
Correct Answer:
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks
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