HP HP2-I14 Exam Questions : Selling HP Supplies 2020

  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Aug 14, 2026
  • Q&As: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HP Supplies Sales Cycle & Value Proposition30%- Quality, reliability, and yield advantages
- Hidden costs of non-genuine supplies
- Identifying customer needs and pain points
- Positioning Original HP supplies benefits
Topic 2: HP Supplies Portfolio30%- HP specialty media and paper
- Comparison with non-HP supplies
- Original HP ink and toner cartridges
- HP JetIntelligence and ink technologies
Topic 3: Business Outcomes & Competitive Differentiation15%- Maximizing long-term customer value
- Protecting printer hardware and warranty
- Reducing downtime and service calls
Topic 4: HP Programs, Tools & Sustainability25%- HP sales and support resources
- Sustainability and environmental impact
- HP Planet Partners recycling program
- HP Instant Ink and subscription services

HP Selling HP Supplies 2020 Sample Questions:

1. Why is using remanufactured toner cartridges bad for business? (Select two.)

A) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
B) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
C) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
D) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
E) Remanufactured toner cartridges generate more heat than Original HP cartridges.


2. Why are EcoSmart cartridges a smart, environmentally responsible choice?

A) The toner melts at a lower temperature, leading to lower energy use.
B) The toner cartridge is made with fewer moving parts, increasing print speeds.
C) The toner is made with fewer chemicals that can be hazardous to your health.
D) The toner cartridge features a seal that prevents toner particles from leaking during shipment.


3. Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

A) HP Planet Partners
B) Managed Print Specialist Premier
C) Closed-Loop Recycling
D) Earth9ll Recycling


4. A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?

A) The company can get professional-quality precision output from their HP printers from the first page to last.
B) The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
C) HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
D) Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: D

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