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NEW QUESTION 57
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
- A. Get and update data through APIs
- B. Display error messages to the user
- C. Send DocuSign emails for signature
- D. Get and update data in Salesforce
- E. Organize data into multiple pages
Answer: A,C,D
NEW QUESTION 58
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Integration Procedure
- B. REST
- C. DataRaptor Extract
- D. Streaming API
Answer: A
NEW QUESTION 59
What is the purpose of Step elements in OmniScript?
- A. Organizes the script into one or more pages
- B. Allows the user to input data
- C. Groups elements that extract data
- D. Enables the use of repeatable blocks
Answer: A
NEW QUESTION 60
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
- A. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
- B. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
- C. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
- D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
Answer: C
NEW QUESTION 61
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Use the Conditional View property on a Step or Block element
- B. Add Cancel and Save options for the user
- C. Use the Radio Input property for a Step or Block element
- D. Create child OmniScripts for branched flow
Answer: A
NEW QUESTION 62
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
- A. They future-proof your front end design.
- B. They can retrieve Salesforce data from multiple objects faster.
- C. They combine multiple actions into a single server call.
- D. They enable better usability in digital interactions.
Answer: B,C
NEW QUESTION 63
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Flyout and OmniScript
- B. Custom Event and Redirect URL
- C. OmniScript and Navigate
- D. Event, Navigate and Card
Answer: C
NEW QUESTION 64
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. User Roles
- B. Script Profiles
- C. Conditional Views
- D. Script Configuration
Answer: C
NEW QUESTION 65
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Use card states
- B. Use flyouts
- C. Enable the Responsive property
- D. Customize the styling
Answer: B,C
NEW QUESTION 66
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Newport Design System
- B. Custom Styles
- C. Menu elements
- D. Actions
- E. Datatables
Answer: B,C,D
NEW QUESTION 67
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Messaging
- B. Alert
- C. Formula
- D. Calculation
Answer: A,C
NEW QUESTION 68
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Aggregation Steps in a Calculation Procedure
- B. Class-based Calculation Procedure
- C. Grouped Calculation Matrix
- D. DataRaptor Transform with an interface Map
Answer: C
NEW QUESTION 69
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To separate the user interface from changes in the data sources
- B. To minimize the number of elements to be configured
- C. To achieve elastic scaling
- D. To retrieve multiple data sources in a single response
Answer: A,D
NEW QUESTION 70
Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers
- A. Use rules to determine eligible insurance products based on a house's address and age of the building.
- B. Use the product color and capacity to determine the price of a product.
- C. Use a house's address, size, and age of the building to determine an insurance premium.
- D. Use risk factors for an insured item to determine different insurance product options.
- E. Use location and past usage to determine the monthly cost for an energy product.
Answer: B,D,E
NEW QUESTION 71
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. Lightning Record Page
- B. FlexCards
- C. OmniScript
- D. Customer IntellView
Answer: B
NEW QUESTION 72
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Create a reusable OmniScript to update address information.
- D. Use a DataRaptor Transform to standardize the data format.
Answer: C
NEW QUESTION 73
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Change DataRaptors to extract single objects
- B. Combine these actions into an Integration Procedure
- C. Add reusable OmniScripts for each step
- D. Add conditional views to the OmniScript
Answer: B
NEW QUESTION 74
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. Newport Design System used in FlexCards
- B. Lightning web components used in FlexCards
- C. The FlexCard Designer
- D. The FlexCard Wizard
Answer: A,C
NEW QUESTION 75
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Turbo
- B. DataRaptor Load
- C. DataRaptor Transform
- D. DataRaptor Extract
Answer: D
NEW QUESTION 76
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