Updated Dec-2021 Pass OmniStudio-Consultant Exam - Real Practice Test Questions
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Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 47
which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers
- A. To return output that is calculated differently based on the date
- B. To apply the correct factor when determining a cost
- C. To determine the list of products to display to a customer
- D. To retrieve text data and convert it to an integer
Answer: A,B
NEW QUESTION 48
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
- A. Create new LWC templates for branding and styling
- B. Implement FlexCards and OmniScripts for the front-end
- C. Replace existing APEX using DataRaptors and HTTP Actions
- D. Use existing APEX classes as data sources
Answer: B,C
NEW QUESTION 49
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
- A. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
- B. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
- C. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
- D. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
Answer: D
NEW QUESTION 50
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with single Child and Card Actions
- B. Parent FlexCard with multiple Child and Card Actions
- C. Parent FlexCard with single Child and multiple Card States
- D. Parent FlexCard with multiple Child and different Card States
Answer: B
NEW QUESTION 51
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Configure the Save property
- B. Use an Integration Procedure
- C. Configure a Resume Step
- D. Use a DataRaptor Post Action
Answer: A
NEW QUESTION 52
In which two scenarios should a DataRaptor be used?
Choose 2 answers
- A. To send an SMS alert to the user when a process completes
- B. To merge the city and state fields into a single field
- C. To retrieve an account and Its related contacts
- D. To retrieve today's financial news
Answer: B,C
NEW QUESTION 53
What is the purpose of the Messaging element in OmniScript?
- A. Send email/text to users based on logical conditions
- B. Display a custom styled message
- C. Trigger an event to external data sources based on logical conditions
- D. Display a warning to users based on logical conditions
Answer: D
NEW QUESTION 54
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
- A. Divide complex processes into sections
- B. Provide keystroke commands for data entry
- C. Provide user help text
- D. Prefill data for users when possible
- E. Replicate existing processes as-is
Answer: A,C,D
NEW QUESTION 55
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. OmniStudio Action
- B. Custom Style
- C. States
- D. Flyout
Answer: A,C
NEW QUESTION 56
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * An OmniScript with a Step for client information
* Block Elements for investment instruments - C. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - D. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information
Answer: B
NEW QUESTION 57
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Datatable element
- B. Use a Block Element with the Collapse property enabled
- C. Use a Custom Style to adjust height and width
- D. Use a Zone Template
Answer: A,B
NEW QUESTION 58
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
- A. Combine the three steps into one step
- B. Create a reusable OmniScript for this process
- C. Configure the save for later property
- D. Use a single DataRaptor to save the information
Answer: A,D
NEW QUESTION 59
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Edit Block
- B. Remote Action
- C. Response Action
- D. Datatable
Answer: A,C
NEW QUESTION 60
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Script Profiles
- B. User Roles
- C. Conditional Views
- D. Script Configuration
Answer: C
NEW QUESTION 61
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
- A. Batch jobs
- B. Try Catch
- C. Conditions
- D. Chaining
Answer: D
NEW QUESTION 62
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