NEW 2021 Certification Sample Questions Sales-Cloud-Consultant Dumps & Practice Exam
Sales-Cloud-Consultant Deluxe Study Guide with Online Test Engine
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NEW QUESTION 128
Once you save a PDF quote, the file is automatically emailed to the customer.
- A. True
- B. False
Answer: B
NEW QUESTION 129
Sales representatives and partners of Northern Trail Outfitters (NTO) constantly complain about the poor quality of lead dat a. Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation. Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers
- A. Use tools like the Lead Import wizard to identify and remove duplicates.
- B. Import the lead data using the Find Duplicates wizard on the lead object.
- C. Use Data.com to clean the existing lead data and new data going forward.
- D. Create a workflow notification when leads are created with poor Quality data.
Answer: A,C
NEW QUESTION 130
If you work with the same account team regularly, can you set up defaults to manage reusable settings?
Answer:
Explanation:
Yes. You can set up a default account team. Your default account team will include the users that you normally work with on your accounts. You then have the option to automatically add your default account team to all of your accounts.
NEW QUESTION 131
What are some of the ways to align communication between the sales and marketing organizations? (Select all that apply)
- A. Evaluate impact of collateral on bringing leads through to close
- B. Gather feedback on sales collateral and templates
- C. Standardize internal and external communication with templates
- D. Have a daily meeting with sales to check on latest developments
- E. Communicate availability of sales collateral
- F. Provide sales collateral in one place
Answer: A,B,C,D,E,F
NEW QUESTION 132
Universal Containers would like to implement Omni-Channel within Service Cloud for their representatives.
What is the first step an Administrator is required to perform in order to configure Omni Channel?
- A. Enable Omni-Channel by clicking Settings in Setup
- B. Contact Salesforce to have Omni-Channel enabled
- C. Assign Users to the Omni-Channel Feature License
- D. Assign Users to Omni-Channel permissions
Answer: A
NEW QUESTION 133
Which best describes the Salesforce Automation feature "Sales Processes" ?
- A. Determines the sales stages of an organization.
- B. Makes sure we recognize those involved in the sales process.
- C. Allows to better automaticthe salesmethodology.
- D. Identifies key stakeholders from the buy side.
- E. Ensures that we are tracking our progress towards thedesired states.
- F. Enforces the business process.
Answer: A
NEW QUESTION 134
How is the campaign influence for opportunities impacted when a contact is associated to an opportunity in a contact role, if the influence timeframe for a campaign is 60 days?
- A. Campaigns in which a contact became a member within the last 60 days will be associated and displayed in Campaigns with Influenced Opportunities Report.
- B. All contacts associated with campaigns will be added to the campaign influence related list.
- C. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
- D. All campaigns created within the last 60 days will be added to the campaign influence related list.
Answer: A
NEW QUESTION 135
If a user is deactivated what happens to their Chatter settings?
Answer:
Explanation:
If Chatter is enabled and a useris deactivated, the user is removed from Following and Followers lists.
NEW QUESTION 136
Universal Containers (UC) and Global Shipping (GS) are affiliates of ABC Corporation. Both affiliates use separate Instances of Salesforce and work Independently but sell to some of the same customers. They would like to collaborate on the common customers but keep the data for other customers separate.
What approach should a consultant recommend for implementing Salesforce to meet these requirements?
- A. Use separate Salesforce instances and link shared records using a customer portal.
- B. Set up a single instance for ABC Corporation and set up partner portals for UC and GS.
- C. Set up a single Salesforce Instance and maintain exclusive customer data using divisions.
- D. Use separate Salesforce Instances and link shared records using Salesforce to Salesforce.
Answer: D
NEW QUESTION 137
Universal Containers has automated the process of creating new account records in Salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?
- A. Ensure that the generic user has NOT been assigned to a role.
- B. Ensure that the generic user has the Modify All Data permission.
- C. Contact Salesforce support to add an index to the account object.
- D. Set the organization-wide defaults for accounts to public read/write.
Answer: A
NEW QUESTION 138
At Universal Containers, credit for revenue generated on an Opportunity may be shared among several sales reps. When product support reps are involved in a deal, they should receive a credit of 50% of the revenue.
What should the consultant consider when designing a revenue sharing solution?
- A. Enabling opportunity splits creates a split record for every Opportunity.
- B. Revenue splits are required in order to use overlay splits.
- C. Splits can be assigned to any user with the appropriate profile.
- D. Overlay splits allocated on an Opportunity must total 100%.
Answer: C
NEW QUESTION 139
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting
their quotas. What should be evaluated to determine the cause of this decline? Choose 2 answers:
- A. Activity history report on open and closed opportunities.
- B. Trending report on won versus lost opportunities
- C. Comparison report of forecasts versus converted leads.
- D. Percent of converted leads per sales representative.
Answer: A,B
NEW QUESTION 140
Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages.
Which solution should the Consultant recommend?
- A. Configure a dashboard that shows Opportunities that have not moved stages for 30 days, and provide training to those Opportunity owners.
- B. Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quicker.
- C. Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do to move the Opportunities to the next stage(s).
- D. Use Path to provide guidance for key Opportunity stages.
Answer: D
NEW QUESTION 141
A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions.
Which three actions should the Consultant recommend to meet these requirements?
- A. Enable Opportunity Teams.
- B. Create Revenue Split Types.
- C. Create custom Product Families.
- D. Enable Overlay Splits
- E. Enable Opportunity Splits.
- F. Create a custom Opportunity currency field.
Answer: B,D,E
NEW QUESTION 142
Can a mobile user still manage approvals if they are not logged into salesforce?
Answer:
Explanation:
Yes. By enabling approvals by email a user can review
NEW QUESTION 143
What are the two levels of access to Salesforce CRM Content that can be granted to partner portal users?
Answer:
Explanation:
Portal users without a Salesforce CRM Content feature license can download, rate, comment on, and subscribe to content if they have the "View Content on Portals" user permission. They cannot view potentially sensitive data such as usernames and download, version, and subscriber history. Portal users with a Salesforce CRM Content feature license can access all Salesforce CRM Content features granted by their library permission(s), including contributing content, mo
NEW QUESTION 144
Match this tip with its design consideration. "Use 1-2 clicks from the Home page"
- A. Minimized redundant data entry
- B. Search
- C. Record types and page layouts
- D. Workflow rules and approvals
- E. Reduced clicks
- F. Tab and field naming
Answer: E
NEW QUESTION 145
Org wide default (account) = private; Universal Companies account owned by Karen, Universal Storage account & Universal Containers Account child accounts to Universal Containers and both owned by Bob, Universal Monitors account owned by Sue child account to Universal Storage, Universal Boxes account owned by Mark child account of Universal storage.
Answer:
Explanation:
Know who can see what.
NEW QUESTION 146
What are some of the ways to align communication between the sales and marketing organizations? (Select all that apply)
- A. Evaluate impact of collateral on bringing leads through to close
- B. Gather feedback on sales collateral and templates
- C. Standardize internal and external communication with templates
- D. Have a daily meeting with sales to check on latest developments
- E. Communicate availability of sales collateral
- F. Provide sales collateral in one place
Answer: A,B,C,D,E,F
NEW QUESTION 147
The shipping department at the Universal Containers is responsible for sending product samples as part of the
sales process. When an opportunity moves to the 'Sampling1 stage, Universal Containers an automatic email
sent to the shipping department listing the Products on the opportunity. How can this requirement be met using
a workflow email?
- A. Create it on the Opportunity using an HTML email template.
- B. Create it on the Opportunity Product using an HTML email template.
- C. Create it on the Opportunity Product using a visualforce email template.
- D. Create it on the Opportunity using a visualforce email template.
Answer: C
NEW QUESTION 148
UC has configured salesforce to store all individual consumer contact under a single account called "Consumer". The consumer business has grown to more than 500,000 Contacts. Mass update are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. What should consultant recommend to improve system performance? Choose 2 Answers
- A. Ensure that no single account has more than 10,000 contacts(Missed)
- B. Add an index to the account field on the contact object
- C. Enable person account and migrate the data
- D. Remove the account assignment for all objects
Answer: A,C
NEW QUESTION 149
Match the following loading option to the description of when to useit. "ETL Tool"
- A. Brian wants to consolidate all his accounts from several systems.
- B. Beckywants to load all her 65,000 contact records.
- C. Bob wants to load asingle account record.
- D. Bill wants to load 20,000 lead records.
- E. Berta wants to keep a separate system asher "system of record"
Answer: A
NEW QUESTION 150
A Regional Sales Manager's (RSM) direct reports are frequently added as sales team members for other sales
representatives' opportunities. Which report view filter should be applied to a pipeline report to display all of
the opportunities for which the RSM's direct reports are involved?
- A. My team-selling and my opportunities
- B. My team's opportunities
- C. My team-selling opportunities
- D. My team's team-selling and their opportunities
Answer: D
NEW QUESTION 151
The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Which solution should the Consultant suggest to meet this requirement?
- A. Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.
- B. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the Shipping Posta lCode of the account.
- C. Create a Validation rule on the Person Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.
- D. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account.
Answer: B
NEW QUESTION 152
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