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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
B) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
C) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
D) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.

2. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
C) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
D) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign

3. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) the Call Classification Analysis (CCA) timeout to be used
B) an existing contact attribute
C) an existing contact strategy
D) sufficient voice ports and POM CCA licenses
E) the IP of the POM server

4. A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

A) 15 days
B) 7 days
C) 30 days
D) 3 days

5. A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A) The Oracle JDBC driver is installed automatically
B) The Experience Portal DVD
C) http://support.avaya.com
D) http://www.oracle.com

Solutions: