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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Next-Best-Action Concepts | 10% | - Always-on outbound essentials - 1:1 customer engagement fundamentals - Customer Decision Hub overview - Define starting population |
| Business Agility & Change Management | 10% | - Monitor performance and tuning - Iterative updates to decision logic - Governance and deployment |
| AI and Arbitration | 8% | - AI-driven prioritization - Apply business levers - Action arbitration logic |
| Engagement Policies | 12% | - Define customer engagement rules - Create engagement strategies - Manage customer journeys |
| Contact Policies and Volume Constraints | 13% | - Control action overexposure - Set contact frequency limits - Manage outbound volume caps |
| Decision Strategies | 25% | - Implement eligibility and segmentation rules - Simulate and optimize outcomes - Build and test decision strategies - Integrate predictive models |
| Omnichannel Delivery | 10% | - Third-party distributor sharing - Email and web channel integration - Real-time containers |
| Actions and Treatments | 12% | - Design treatment strategies - Configure web and outbound offers - Define and manage customer actions |
