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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Actions and Treatments | 12% | - Design outbound actions - Configure single web offers - Define and manage customer actions |
| AI and Arbitration | 8% | - AI-driven action arbitration - Apply business levers to influence outcomes - Action prioritization with predictive models |
| Next-Best-Action Concepts | 10% | - Define starting population - 1:1 customer engagement principles - Optimize customer value in contact centers - Essentials of always-on outbound strategies |
| Engagement Policies | 12% | - Create customer engagement policies - Build and manage customer journeys - Construct engagement strategies |
| Contact Policy and Volume Constraints | 13% | - Manage outbound exposure limits - Enforce volume constraints - Avoid customer overexposure |
| Decision Strategies | 25% | - Design and analyze decision strategies - Eligibility and suitability rules - Segmentation and predictive analytics integration |
| Channels | 10% | - Personalized email delivery - Third-party distribution integration - Real-time containers configuration |
| Business Agility in 1:1 Engagement | 10% | - Change management processes - Lifecycle of engagement updates - Revision Manager usage |
