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Study Guides for ITILSC-SOA Exam
This section covers two essential publications and study guides that will make you better off in grasping what the ITILSC-SOA test needs. Well, the publications offer important guidance regarding best practices, and before covering these materials, here are the test objectives that your preparation must emphasize:
- Management of service catalogues;
- Introduction to SOA;
- Managing of service levels;
- IT services financial management;
- Management of service portfolios;
- SAO roles & responsibilities;
- Demand management;
- Supplier management;
- Management of business relationship;
Considerations for technology as well as implementation.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
How much ITILSC-SOA Exam Cost
The price of the ITILSC-SOA exam is $399 USD.
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Pricing and value demonstration - Cost models and ROI calculation |
| Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
| Service Portfolio Management | 15% | - Business case and investment justification - Pipeline, service catalogue and retired services - Portfolio structure and categorization |
| Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Link to capacity and service portfolio |
| Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA |
| Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
| Service Level Management | 20% | - Review and improvement of service levels - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting |
