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Prerequisites
The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.
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Conclusion
The ITILSC-SOA exam is all about achieving high satisfaction levels among customers. When there is a deep comprehension of IT solutions, governing policies, processes, and the definition of a service strategy for IT, there will be an excellent delivery of services and achievement of business goals.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Level Management | 20% | - Review and improvement of service levels - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA |
| Service Portfolio Management | 15% | - Portfolio structure and categorization - Pipeline, service catalogue and retired services - Business case and investment justification |
| Demand Management | 10% | - Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand |
| Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
| Service Catalogue Management | 15% | - Integration with other processes - Business and technical views - Structure, content and maintenance |
| Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
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