Microsoft Lync 2013 Depth Support Engineer : 074-338 Exam Questions

  • Exam Code: 074-338
  • Exam Name: Lync 2013 Depth Support Engineer Exam
  • Updated: Aug 17, 2026
  • Q&As: 114 Questions and Answers

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Microsoft 074-338 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation, Configuration, and Deployment- Client and server configuration
  • 1. User provisioning and policies
    • 2. Client configuration and sign-in issues
      - Initial deployment tasks
      • 1. Topology publishing and validation
        • 2. Lync Server setup and prerequisites
          Topic 2: Lync Server 2013 Architecture and Core Components- Infrastructure dependencies
          • 1. Active Directory integration
            • 2. DNS and certificate requirements
              - Server roles and topology design
              • 1. Front End, Edge, Director, Mediation roles
                • 2. Topology Builder and deployment planning
                  Topic 3: Monitoring, Troubleshooting, and Maintenance- Monitoring tools and logs
                  • 1. Lync monitoring reports
                    • 2. Event logs and trace analysis
                      - Troubleshooting scenarios
                      • 1. Call quality and media failures
                        • 2. Sign-in and connectivity issues
                          Topic 4: Federation, Mobility, and External Access- External access and mobility
                          • 1. Mobile client connectivity
                            • 2. Edge Server configuration
                              - Federation configuration
                              • 1. Public IM connectivity (PIC)
                                • 2. Federation with external organizations
                                  Topic 5: Voice, Video, and Conferencing- Enterprise Voice configuration
                                  • 1. Dial plans and normalization rules
                                    • 2. Voice routing and PSTN integration
                                      - Audio/Video and conferencing
                                      • 1. Media quality and bandwidth management
                                        • 2. A/V conferencing policies

                                          Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                          1. You support a customer who is upgrading from Lync 2010 Group Chat to Lync 2013 Persistent Chat. Users are Session Initiation Protocol (SIP) enabled members of a single Active Directory Domain Services (AD DS) domain. Group Chat clients connect by using a well-known user named [email protected]. The Lookup service registers
                                          with the Lync server to receive incoming requests.
                                          Your customer's Persistent Chat pool fully qualified domain name (FQDN) is named pchatpool.litwareinc.com. When users sign out of Lync and then sign in again by using the Lync 2010 Group Chat client, they are able to access their data without needing to change any configuration. You need to configure Lync Server 2013 persistent chat to support legacy Group Chat clients. Which cmdlet should you run?

                                          A) New-CsPersistentChatEndpoint
                                          -SipAddress
                                          sip:[email protected] -
                                          PersistentChatPoolFqdn pchatpool.litware.com
                                          B) Set-CsPersistentChatRoom -Identity IT -Presenters
                                          @{Add="sip:ocschat(g)litwareinc.com"}
                                          C) New-CsTrustedApplicationEndpoint -Applicationld pchat -
                                          TrustedApplicationPoolFqdn pchatpool.litware.com -SipAddress sip:
                                          [email protected]
                                          D) $cred1 = Get-Credential "litwareinc\pilar" $cred2 = Get-Credential
                                          "litwareinc\ocschat"
                                          Test-CsPersistentChatMessage -TargetFqdn pchatpool.litwareinc.com -
                                          SenderSipAddress "sip:[email protected]" -
                                          SenderCredential
                                          $cred1 -ReceiverSipAddress "sip:ocschat@)litwareinc.com" -
                                          ReceiverCredential $cred2


                                          2. You support a Microsoft Lync Server 2013 environment that consists of one Enterprise pool on a Front End Server Internal and external users cannot join online meetings using the Lync 2013 Lync Web App. The same users are able to join online meetings by using the Lync 2013 client. You need to diagnose the cause of the meeting join issues. Which cmdlet should you run from the Lync Server Management Shell?

                                          A) Test-CsAsConference
                                          B) Test-CsMcxConference
                                          C) Test-CsUcwaConference
                                          D) Set-CsWebService, with the AllowAnonymousAccessToLWAConference parameter


                                          3. You support a customer whose Microsoft Lync Server 2013 environment includes:
                                          -a single Standard Edition Server,
                                          -a single consolidated Edge Server, and
                                          -a single Forefront Threat Management Gateway 2010 server that is acting as an HTTP(S) reverse proxy.
                                          Client computers are configured as shown in the following table:

                                          Some users report that they are unable to participate in audio/video conferences by using the Lync Web App. You need to ensure that users are able to participate in audio/video conferences by using the Lync Web App. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                          A) Install the Lync Audio/Video ActiveX Plugin.
                                          B) Upgrade the operating system to Windows 7 Professional.
                                          C) Extract the MSI from the executable and run the install.
                                          D) Install Microsoft Silverlight.


                                          4. Your customer has deployed a Microsoft Lync Server 2013 Enterprise Edition Front End server and has configured Enterprise Voice. The customer has deployed Server Branch Appliances (SBAs) at each of the remote office locations. The customer has reported that multiple users in one of the remote offices are not able to dial certain local numbers using Lync. The users are receiving the error "+1
                                          (425) 555-0100 is unavailable or may not be valid/' and the call fails to setup. The customer has provided the following information from the Local Number normalization rule from the Dial Plan from the remote office that is experiencing the issue: Pattern to Match: "1((4251206)\d{7})$ Translation Rule: +1$1 You need to ensure that all users at the remote office are able to dial local 10-digit numbers with or without a leading 1. What should you do?

                                          A) Change the translation pattern from +1$1 to +1.
                                          B) Change the pattern to match from ^1((425|206)\d{7})$ to ^1?((425|206)\d{7})$.
                                          C) Change the translation pattern from k+1$1 to +$1.
                                          D) Change the pattern to match from ^1((425|206)\d{7})$ to ^((1?425|1?206)\d{7})$.


                                          5. You support a customer whose network environment includes Microsoft Lync Server 2013 nterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. ou create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. our internal DNS records have the following configuration: Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows:

                                          A) Create the following host records: Pool A 192.168.1.10 Pool A 192.168.1.11
                                          B) Create the following host records: Sip A 192.162.1.20 Sip A 192.163.1.21
                                          C) Create the following service record: _sip._tls.concoso.com SRV Priority 0, weight 0, port 5061, pooIOl.coato30.com
                                          D) Create the following host records: Pool A 192.168.1.20 Pool A 192.168.1.21
                                          E) Create the following service record: _sipinternal.tls.contoso.com SRV Priority 0, weight 0, port 5061, FrontEndServer1.contoso.com


                                          Solutions:

                                          Question # 1
                                          Answer: A
                                          Question # 2
                                          Answer: C
                                          Question # 3
                                          Answer: A,B
                                          Question # 4
                                          Answer: B
                                          Question # 5
                                          Answer: A

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