Microsoft Troubleshooting Microsoft Exchange Online : MS-220 Exam Questions

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Sep 03, 2026
  • Q&As: 107 Questions and Answers

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About Microsoft Troubleshooting Microsoft Exchange Online Exam Braindumps

Briefly explain the Objective of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is a certification from Microsoft that certifies you have the skills and knowledge to manage and administer Exchange Server 2010 in your organization.

The Microsoft MS-220 exam is about administering and configuring Exchange Server 2010 for an organization. The exam emphasizes the core tasks required to install and configure Exchange Server 2010, including planning deployment options, installing the required services, configuring message transport and connectors, configuring security features, managing user mailboxes, managing public folders, managing distribution groups and contacts, managing compliance features such as address books and journalism rules. Microsoft MS-220 exam dumps will enhance your skills.

In addition to the core tasks discussed above, candidates must also be able to plan for various administrative scenarios such as decommissioning servers or moving mailboxes between servers. Candidates must also be able to monitor Exchange servers using built-in tools such as the Event Viewer console or using third-party monitoring tools such as System Center Operations Manager.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Briefly explain the Need for Microsoft MS-220 Exam

The Microsoft MS-220 exam is a test that tests the skills and knowledge of the candidates who want to become Exchange Server 2010 administrators. This exam is also known as the MCSA: Windows Server 2008, Server Administrator. Microsoft MS-220 exam dumps are the key of success.

Exchange Server 2010 is an email server solution that provides rich features for managing email, calendars, and contacts for multiple users. The Exchange Server 2010 administration role enables you to manage Exchange Server 2010 servers and databases.

The need for Microsoft MS-220 Exam:

The need for the Microsoft MS-220 Exam arises from several factors. Some factors are below:

If you want to become an Exchange Administrator, then you need to pass this exam. If you have already passed this exam then you can go ahead with your career plans smoothly without any obstacles in your way.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Mail-enabled public folders
  • 3. Public folder access
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
Topic 2: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Troubleshoot send and receive issues
  • 3. Analyze mail flow rules and routing policies
  • 4. Review and interpret message headers
  • 5. Review and interpret message trace results
- Troubleshoot Other Mail Flow Issues
  • 1. Identify triggered transport rules
  • 2. Analyze attachment blocking rules
  • 3. Interpret NDR data
  • 4. Troubleshoot inbox rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot quarantined messages
  • 2. Troubleshoot anti-spam policies
  • 3. Analyze spam classifications
  • 4. Validate SPF, DKIM, and DMARC
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot DNS-related issues
  • 2. Troubleshoot hybrid mail flow
  • 3. Analyze SMTP protocol logs
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot SMTP relay issues
Topic 3: Troubleshoot Mail Client Issues20-25%- Troubleshoot Mobile Device Issues
  • 1. ABQ list analysis
  • 2. ActiveSync connectivity
  • 3. Mobile synchronization logs
  • 4. Device access rules
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Connectivity and Authentication
  • 1. Client access rules
  • 2. Modern authentication issues
  • 3. Outlook connectivity problems
  • 4. Autodiscover issues
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Delegation issues
  • 3. Mailbox and calendar diagnostics
Topic 4: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. Search and purge email messages
  • 3. Retention policies
  • 4. eDiscovery permissions and actions
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. External recipient access issues
  • 2. S/MIME troubleshooting
  • 3. Encryption and decryption issues
  • 4. Protected message handling
  • 5. Encryption-related mail flow rules
- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. Retention policy application issues
  • 3. MRM diagnostics and message properties
  • 4. Retention age calculation
Topic 5: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Failed migrations
  • 2. Slow migrations
  • 3. Migration endpoint creation issues
  • 4. Public folder migration issues
  • 5. Move request analysis
  • 6. Data Consistency Score issues
- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Free/busy sharing issues

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