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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
A) Services Contract Specialist Distributor
B) HP Partner First Services reseller
C) Contractual Services area manager
D) HP Partner Account Manager
2. How do HP Services help customers save money and simplify processes? (Select two.)
A) They provide free delivery.
B) They cover in-warranty devices from non-HP brands.
C) They cover 80% of out-of-warranty repairs.
D) They limit unexpected costs.
E) They enable customers to concentrate on core business activities.
3. What does the HP Partner First Portal allow partners to do? (Select two.)
A) access business selling tools, training, and other resources such as HP Sales Central
B) register and track services
C) check warranty coverage
D) create a quote
E) access information about HP hardware & services
4. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
A) Dispose and Refresh
B) Deploy
C) Discover and Design
D) Maintain
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,E | Question # 3 Answer: A,B | Question # 4 Answer: B |



