Nokia SDM Certification - CARE : SDM_2002001040 Exam Questions

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What is the basic cost management requirement for a CAPM?

A) Know where to find the best resources.
B) Not to exceed the cost base-line.
C) Know the approval processes.
D) Not to take any risks.

2. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
B) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.
C) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
D) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.

3. What is an additional possible use of a well made Care Plan?

A) It could be used to facilitate financial forecasting and to consolidate price information.
B) It can be used as a template for NI Project Plan creation.
C) It could serve as an induction document, helping to introduce new Care Team Members.
D) It could substitute the contract in disputes with the customer after the serious outage.

4. Can we recognize revenue based on a Letter of Intent?

A) Yes, as long as prices, scope of work and payment terms are specified.
B) Yes, if a Letter of Intent is legally binding under applicable law.
C) Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.
D) Yes, when it is a contract renewal situation and negotiations are advancing.

5. What is the main financial management activity performed by the Care Program Manager?

A) Overall account Profit and Loss profitability.
B) Overall customer Profit and Loss responsibility.
C) Overall Care Profit and Loss responsibility.
D) Overall services Profit and Loss responsibility.

Solutions: