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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - Nokia SDM Model & Principles - ITIL/COBIT Alignment |
| Service Design & Planning | 25% | - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management - Customer Requirements & Expectations |
| Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Service Monitoring & Reporting - Incident, Problem & Change Management |
| Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives - Performance Analysis |
Nokia SDM Certification - NI Sample Questions:
1. What is the purpose of the Change Management module of IPM?
A) Tracking additional PO's for suppliers due to Quality issues.
B) Documentation tracking
C) Tracking additional Resources
D) Track and follow up of deviations from baselines
2. Under what circumstances should the Project Manager include the costs associated to the execution of the Quality Management Plan in the Project Cost Baseline?
A) Costs associated to Quality Management should be considered only in very complex projects when the risk of quality issues cannot be fully mitigated.
B) Quality Management Costs must be always considered in the project plan as the benefits outweigh the costs in terms of less rework, higher productivity and brings higher stakeholders satisfaction.
C) Quality Management costs should not be part of the Project Cost baseline but be entirely transferred to subcontractors that under perform.
D) Quality Management costs should not be part of the Project Cost Baseline as it is the obligation of the subcontractor to perform according to the contract.
3. What are the two key elements to calculate the Project Cost Adherence (PCA)?
A) Actual costs compared and the Latest Estimate in PRS(Profitability Reporting System).
B) Estimate at Completion and Cost Baseline.
C) Cost Overrun of the Period and Total Costs of Sales of the Period.
D) Estimated baseline and Cost Baseline.
4. Which main steps are required to set up an effective Change Management Process in a project?
A) - The change mgmt process is discussed and approved by customer/subcontractor/NSN NI PjM team.
-The change management process is documented and communicated to customer/subcontractor/internally in NSN.
-
Follow-up mechanisms defined and agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
B) - The change mgmt process is discussed and approved by NSN NI PjM team.
-The PM talks about the change management process with all relevant stakeholders internally in NSN.
-Follow-up mechanisms agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
C) - The change mgmt process is discussed and approved by customer/subcontractor/NSN NI PjM team.
-The PM talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
-
Follow-up mechanisms agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
D) - The change mgmt process is discussed and approved by NSN NI PjM team.
-The change mgmt process is documented and communicated internally in NSN.
-
Follow-up mechanisms defined and agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.
5. A risk event with a 100% probability of occurrence is...
A) ...very irritating.
B) ...an issue and triggers the mitigation plan.
C) ...a risk event with a high impact.
D) ...a problem and triggers the contingency plan.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |



