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HP HP2-N49 Exam Syllabus Topics:

Section

Objectives

Topic 1: Sales and Customer Engagement Skills

- Consultative selling methodology

1. Value-based selling techniques
2. Discovery of business requirements

- Competitive positioning

1. Differentiating HP BSM solutions
2. Handling objections in enterprise sales

Topic 2: HP Business Service Management Solutions Overview

- HP Business Service Management (BSM) value proposition

1. Business-aligned IT management
2. IT service monitoring concepts

- HP BSM solution positioning and sales approach

1. Customer pain points identification
2. Solution mapping to business outcomes

Topic 3: HP Software and IT Management Portfolio

- HP IT Service Management solutions

1. Incident and performance management
2. Service monitoring and analytics

- Integration with enterprise IT environments

1. Cloud and on-prem integration concepts
2. Hybrid IT environments

HP Selling HP Business Service Management Solutions Sample Questions:

Question #1

Which HP Operations Bridge capability is defined as a "dynamic service model that allows you to map dependencies and relationships in real time"?

A. model driven development and operations
B. dashboard consolidation
C. connecting multiple event management teams
D. model driven operations

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #2

Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?

A. Connecting an IT management process with a business objective and a measureable benefit.
B. Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
C. Illustrating similar customer success cases and determining which best matches the customer's priority need.
D. Evaluating the customer's budget for a BSM solution and providing a measureable benefit.

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #3

HOTSPOT
HP SaaS solutions can help budget challenged customers with three robust offerings in the HP APM space Match the offering to its capability.